Freelance business is all about clients and your services to make their work easier. Clients have different requirements but dealing with their temperament can be tough at times. Freelance business can be compared to a double-edged sword where on one side your clients are indispensable and on the other hand, can make you frustrated if you haven’t chosen and managed them correctly.
Some clients can be quite needy while some turn up as a nightmare. Your clients are your assets, make them happy is all that is expected from you without compromising on your time, work or professionalism.
Selection of the client is also significant as you can’t please everyone, so try to know more about their history in your first meeting itself before signing the contract. Client’s management is essential as your living depends upon them. So, devise practical methods for them to come up with the best of the options and make working smooth for both the parties.
How to Manage Your Clients?
Retaining clients is as essential as onboarding them and holds a real test of your abilities for managing your clients and creating lasting relationships for many freelance businesses.
1. Agree on Timelines, Strategy, and Scope.
To know and manage client expectation is quite remarkable and it is advisable for the freelancer to take them seriously. Misunderstanding the project, decrease the chances of successfully reaching the goals of your assignment. Whether you are interested in picking up small or a massive project do remember to prepare scope-of-work document adequately. Try to use the report for communicating your client about the budget, scope, timeline and ensure that both the parties agree for the same before you start working on it.
Suppose if you have a freelance business like website designing, your clients can expect the stock imagery, and website hosting included in the pricing agreed before starting the project. Make sure of the services you will source to your clients and explain to him everything in black and white.
Because you can risk your reputation in the market if you tell your client about various out of scope things after starting the project and he might think that you are swindling his expectations and have poor management. While preparing the outlining of the project try to feel like the client and know what the things that should include in the plan and while the client can manage the others on its own. One golden rule for managing the clients are under promise and over deliver.
2. Communicate Regularly.
The cause for a majority of problems is directly related to the lack of communication or miscommunication at times. However, there are many ways to improve communication skills to resolve such issues. For example, providing a regular status update to the client about on-going projects will help you to adjust the relationship and better your perception in the eyes of the client.
Following up with your past clients’ on a regular basis and initiating regular meetings with your existing and potential clients will ensure your business continues to flourish in the long term.
3. Use Tools to Make Your Work Easy.
For managing your clients effectively and efficiently try using some tools for managing your relationships with them. There are various low cost and high-cost options to maintain your customers by keeping the contacts, documenting project status, tracking your interactions and prompting to schedule or following up for a meeting.
How to Strengthen Your Relationships?
Pursuing a good relationship with your client is considered to be a lucrative trait. As strong relationships can generate repeat businesses, referrals, and also create opportunities for promising work.
Humanely approach is the secret of handling the relationships and treat them as they have always wanted to get treated. Caring and nourishing is essential for the links in your life.
Initiate your relationships with listening. Try to hear more than you speak as this act of your will help you to know your client and identify their requirement that has got unnoticed by the previous freelancer or employees. And above all everyone loves for being heard give your client the privilege and allow them ample amount of time to express themselves to you.
Ask many questions to know your client well on a personal level. Try to find their hobbies, children’s, favourite pets, or they love to travel around. Identifying them in their capacity will help you in understanding their personality and the kind of work they like you to perform for them.
By being transparent and trustworthy, you can ensure that your client will come back to you again. But nothing can leave the strong impact other than your high-quality work and be delivered within budget and on time.
Always ask your clients about the feedback. Another golden rule is never argued with them. If your client points out something in your work never show his fault and try to be as humble as possible. If you hone these traits, it will help in being calm and composed, and you handle secure and robust going clients simultaneously.
Never be afraid to walk away from your clients who are draining your time and resources. If you have already reached a point with your client relationship where he is causing you way more headaches as compared to their worth, be honest, specific and upfront and look forward to getting rid of him as soon as possible.
Freelance business is quite easy to start but taking it to another height can be tough if you don’t have regular clients. In your initial as well as advanced stage do know that your client is your asset and you should decide what he wants you to deliver at any given point in time. Try out different strategies to generate great outcomes for yourself and your client and make it worthwhile for your budding business.