Landor Mumbai shares the secret behind creating successful brands!

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Headed by Lulu Raghavan, one of India’s most influential 50 women, Landor Mumbai is a leader in strategic brand and design consultancy. The team talks to Creative Gaga on how their approach is unique in handling branding and rebranding for some of the well-known clients.

Conversation Starter! An obvious logo for Café Coffee Day inspiring coffee-fueled fun and conversation in India.

CG. How do you start the process of design? What role does colour, typography, scale and other visual tools play to create successful brands the final output?
LM. The process of design exploration always begins with defining the brand and what it stands for. We use Landor’s proprietary tool, the Brand Driver Platform, to briefly capture the desired meaning of the brand. This brand meaning is then reflected in design through different manifestations. To start the design process, we undertake exhaustive colour, typography and photography studies to arrive at all possible considerations for the brand’s visual expression.

Transforming Airport. Giving travelers a glimpse of India’s warmth and welcoming nature, Landor humanised Delhi’s T3 International Airport.

CG. What are the key points you consider along with the client’s brief before you start working on branding or rebranding?
LM. Before we start, it is important to evaluate the necessity of the change. The degree of change needed should also be paid attention to. Some questions which need to be answered before taking a call are:


• Does your brand need tweaking or a complete overhaul?
• What does the future of the company look like?
• To what extent is the organization changing?


These questions determine whether the new path for the brand is evolutionary or revolutionary. We also undertake extensive research to better understand the client, their competitors, and their industry and market reports. Thinking long-term is the key to a successful branding/rebranding exercise.

Brand New Classic. A redesigning exercise of the cover of a classic novel to make the book and its theme appeal to the younger audience.

CG. What are the major considerations while working on re-branding a well-known brand?
LM. It is important to evaluate its existing visual equities and the degree of customer connect to the existing brand identity and the colours.

• What is the degree of change appropriate to signal freshness without losing relevance?
• What are all the touch points that brand will appear on?
• What is the extent to which we want to co-create with either a small or large subset of customers?


These are some important questions that one must consider before carrying out rebranding for the well-known brands. The brand’s vision, as well as its plan for the long-term future, is the key to driving the rebranding process.

Transforming Airport. Giving travelers a glimpse of India’s warmth and welcoming nature, Landor humanised Delhi’s T3 International Airport.

CG. In your opinion, how important is it to find the right harmony between forgetting the current branding and focusing the audience on a new image? How do you achieve the same in the case of rebranding?
LM. In the case of rebranding, it is important to determine how far off or how close the current branding is, to its new meaning. To ensure that there is harmony between the current and the new branding we are designing, we take visual equities that work and give it layers depending on the degree of change the brand is seeking.

For instance, in the case of Café Coffee Day, we retained the colours and tagline and changed everything else. Similarly, for Barista, we built the new brand on the existing colour palette of orange and brown yet the new brand now looks inspired, modern and youthful.

Extraordinary Experiences. The Park is a hotel where unusual experiences are possible. For this, we evolved the brand identity and conducted internal engagement programs with the park team.

CG. What makes your USP and how you make sure it always reflected in your work?
LM. We imagine brands to be flexible and adaptive, not one-dimensional and static and this reflects clearly in our work. Using our proprietary tool, Brand Driver Platform, we ensure that we spend the right amount of time defining the brand based on a strong insight. The brand platform becomes the foundation for all subsequent thinking on the brand including employee activation and a 360˚ brand experience for customers

Re-branding Luxury. Landor undertook for the Cinnamon group to achieve a brand-led business growth by a complete rebrand, positioning and experience exercise for hotels.

CG. How do you know when an existing company or product needs re-branding? Or when exactly the brand needs a complete makeover?
LM. An existing company/product should consider re-branding if the current brand meaning has lost relevance in the market. Rebranding should also be considered if new meaning needs to be added to the core brand; to bring in a freshness of perspective that appeals to a new segment of target audiences.

If the promise being delivered by the company has changed or the vision or the business strategy has altered, then a rebranding exercise is useful in setting the path for future success of the company in question.


Published in Issue 34

This is a rebranding special issue focused on finding the answers to some of the basic questions like what is the right time for re-branding? or what all needs changing and how exactly? We interviewed some of the best branding studios like Landor Mumbai, Elephant, VGC, Inchwork, and many more. If you are considering rebranding or want to learn more about the art of doing it then this issue is a must read. So, go ahead


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Creative Gaga - Issue 54


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We are a bunch of enthusiastic creatives, designers and writers, who are committed to bringing forth the hidden Indian Design talent with an unbiased and unique approach to design.


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